Frequently Asked Questions
🕒 When will my order ship?
Custom-made items: Ship within 2–4 weeks, depending on our current order load.
Non-custom items: Ship within 1–3 business days.
Delivery time: Depends on the shipping method selected at checkout.
🚫 Can I cancel, return, or refund my order?
We do not accept refunds, cancellations, or returns on custom-made items once production has started.
If there’s an issue with your order, please contact us within 48 hours of receiving your products, and our team will help make it right.
🎨 Do you offer custom designs, business branding, or gifts?
Yes! We specialize in creating custom products for both personal and professional use, including:
Branded business signs & logo keychains
NFC keychains (link to your Instagram, website, or digital portfolio)
Corporate gifts & client thank-you sets
Custom gifts for weddings, bridal showers, birthdays, and events
Personalized menus, place cards, and table signage
If you don’t see what you’re looking for — we’ll create it for you.
Simply email us your vision or theme, and we’ll bring your idea to life.
🖼️ How do I send my logo or design for a custom order?
If you’re unsure whether your logo works with our customization process, please email us before purchasing.
After checkout, email your high-resolution logo (PNG, JPEG, or SVG).
Your design will be printed exactly as provided — we do not alter colors, layout, or size.
💡 Tip: Transparent background logos produce the cleanest finish.
📱 How do I program my NFC keychain using the NFC Tools app?
You can easily set up your keychain using the NFC Tools app — available free on iPhone and Android.
✅ Step-by-Step Instructions
Download “NFC Tools” from the App Store or Google Play.
Open the app and tap “Write” → then “Add a record.”
Select what you want the tag to do — for example:
URL / Website (link to your business or Instagram)
Text (a message, email, or contact info)
Social Link (TikTok, Linktree, LinkedIn, etc.)
After entering your info, tap “OK.”
Choose “Write / Write Tag” and hold your phone near the NFC keychain until it confirms the write is complete.
Test it by tapping your phone to the keychain — your link should appear instantly!
⚙️ Note: Most modern smartphones have NFC enabled by default, but you may need to turn it on in settings if it’s off.
🛍️ Do you offer wholesale or collaboration opportunities?
Yes! We love collaborating with other creatives, boutiques, and brands.
Please email us with your details to discuss wholesale pricing, custom logo items, or influencer partnerships.
💖 Still don’t see what you’re looking for?
We’ll create it for you.
Whether it’s a custom event gift, branded display, or personalized keepsake, our design team can turn your idea into a finished product — crafted with quality and creativity in mind.