Refund policy
Return Policy
Due to the custom nature of our products, we do not accept returns or exchanges. Every item is made specifically for you, and we take great care to ensure accuracy and quality in every order.
Please review your order details carefully before completing your purchase. If you have any questions about a product, customization options, or need assistance prior to ordering, feel free to contact us at info@sweetspaceevents.com.
Damages and Issues
We want you to love your custom item! Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or if you received the wrong item. We’ll work with you to make it right.
Non-Returnable Items
All items in our shop are custom-made and therefore non-returnable. This includes, but is not limited to:
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Personalized or engraved products
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Custom business signs
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Custom QR code stands
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Name tags, keychains, and accessories
We also cannot accept returns on sale items or gift cards.
If you have questions before ordering, please reach out to us at info@sweetspaceevents.com. We’re happy to help ensure your order is perfect!